Complaints and review
If an individual believes that the department or a member of its staff has not dealt with the person’s personal information in accordance with the Privacy Principles of the Information Privacy Act 2009, a complaint may be made to the department.
How to make a complaint
A privacy complaint must be in writing and must give particulars of the nature of the privacy breach. The complaint should be made as soon as possible after the incident and should include as much detail as possible about the incident.
The Privacy Contact Officer can provide more information about complaint handling procedures. The Privacy Contact Officer’s telephone number is +61 7 3898 0518.
All privacy complaints must be forwarded to:
Privacy Contact Officer
Business Information Branch
Department of Local Government and Planning
PO Box 15009
CITY EAST Queensland 4001